Downstream: satisfying ever more demanding customers 9.00 – 15.40, One Great George Street, London Supported by: This conference will bring together experts from the downstream side of the business to discuss the modernisation of the sector and the high expectations of its consumers, from advances in refining and the implications of the changes in crude supplies to the branding and corporate social responsibilities which must be met in an increasingly competitive climate. 9.00 Registration 9.30 Welcome from the chair Michael Lane, Secretary General, Concawe 9.40 Challenges to supply changing market demand Isabelle Muller, Secretary General, EUROPIA 10.10 The changing nature of competition in refining and fuels marketing in the EU – drivers and recent trends Marcus Lippold, Directorate of Energy and Transport, European Union 10.40 The demand to decarbonise road transport – an evaluation of options John Cooper, Transport Energy Policy Advisor, BP 11.10 Refreshments 11.40 Social responsibility TBC 12.40 Sustainability of aviation Mike Farmery, Global Fuel Technical and Quality Manager, Shell Aviation - confirmed 13.10 Lunch 14.10 Competitiveness of European refining in the context of the EU energy and climate change policy Artur Thernesz, Director, Downstream Development, MOL 14.40 Molecular markers: making sustainable fuel tracking a reality Matt Darwood, Traceco 15.10 End of conference Who should attend: Senior delegates working in: Refining Corporate social responsibility Marketing or those with an interest in downstream activities